Shipping Policy

Last Updated: August 27, 2026

Thank you for shopping with us! We want to make sure your coffee mug gifts arrive safely and on time. Please review our shipping policy below for information about order processing, shipping, and delivery.

Order Processing

We carefully prepare and pack every order to ensure your coffee mugs arrive in excellent condition.

• Orders are typically processed and shipped within 2 business days of receiving your order.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• During holidays, promotions, or periods of unusually high order volume, processing may take a little longer.
• Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Delivery times depend on your shipping destination and the shipping method selected at checkout.

Please note that shipping time begins after your order has been processed and shipped. The estimated delivery date provided at checkout is an estimate and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping charges, if applicable, are calculated and displayed at checkout based on your delivery address, order size, and available shipping options.

Any applicable free-shipping promotions will be clearly displayed on our website or at checkout.

Order Tracking

Once your order has shipped, you may receive a tracking number by email. You can use this tracking number to follow your package's progress through the carrier's tracking system.

Please allow some time for tracking information to become available after your order has been shipped.

Damaged or Broken Items

We package our coffee mugs carefully to help protect them during transit. However, because mugs are fragile items, damage can occasionally occur during shipping.

If your order arrives damaged or broken:

1. Please take clear photos of the damaged item and packaging.
2. Contact us as soon as possible after delivery.
3. Include your order number and photos when contacting us.

We will review the issue and work with you to find an appropriate resolution.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made once an order has been processed or shipped.

We are not responsible for delays, returned packages, or additional shipping costs caused by an incorrect or incomplete address provided at checkout.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier. While we will do our best to assist you, we cannot guarantee delivery times or be responsible for delays caused by the carrier, severe weather, natural disasters, strikes, customs delays, or other circumstances beyond our control.

If your package appears to be lost or significantly delayed, please contact us and we will help you determine the appropriate next steps.

International Shipping

If we offer international shipping, delivery times may vary depending on the destination and customs processing.

Customers may be responsible for applicable customs duties, import taxes, or other fees charged by the destination country. These charges are not included in the product or shipping price unless specifically stated at checkout.

Questions About Your Order

If you have any questions about shipping or your order, please contact us through our Contact Us page or email us at info@leavittbaycoffee.com. Please include your order number so we can assist you as quickly as possible.

We appreciate your business and hope you enjoy your new coffee mug gift!